Last updated: July 2026
This Privacy Policy describes how Gross Ticket collects, uses, and protects your information when you use our Property Management System and booking platform. Your trust matters to us, and we are committed to transparency.
Gross Ticket ("we", "us", or "our") operates a Property Management System (PMS) and direct booking engine for independent accommodations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using Gross Ticket, you agree to the practices described in this policy.
We collect information that you provide directly to us, including: (a) Account information — name, email address, phone number, and business details when you register. (b) Property data — property name, address, room types, pricing, and booking policies. (c) Guest information — guest names, contact details, ID numbers, and booking records entered by you or submitted through your booking engine. (d) Payment records — invoice details and payment slip references. We also automatically collect usage data, device information, and IP addresses when you access the platform.
We use the information we collect to: (a) Provide, operate, and maintain the PMS and booking engine. (b) Process bookings, generate invoices, and manage payments. (c) Send you notifications about your subscription, billing, and account activity. (d) Provide customer support and respond to inquiries. (e) Monitor and analyze platform usage to improve our services. (f) Detect, prevent, and address technical issues, fraud, or security concerns.
We do not sell your personal information. We may share information with: (a) Service providers who assist us in operating the platform (e.g., cloud hosting, analytics) under contractual confidentiality obligations. (b) Law enforcement or regulatory authorities if required by law. (c) Your own staff members who you invite to the platform, limited to the data they need for their role. Property data and guest information belong to you, and you control who within your organization can access it.
We implement industry-standard technical and organizational measures to protect your data, including encrypted data transmission (TLS/SSL), secure authentication, role-based access control, and regular security reviews. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we retain your data for a limited period to allow for export or account reactivation, after which it is permanently deleted unless retention is required by law.
You have the right to: (a) Access the personal information we hold about you. (b) Correct inaccurate or outdated information. (c) Request deletion of your account and associated data. (d) Export your data in a portable format. (e) Opt out of promotional communications. To exercise these rights, contact us at support through the in-app support channel.
We use essential cookies to maintain your session and authenticate you. We may also use analytics cookies to understand how the platform is used and improve our services. You can control cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.
Our platform is intended for business use by property owners and managers. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, sending an in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or your data, please reach out through the in-app Support page or contact Gross Ticket support. We are committed to resolving your privacy concerns promptly.